Welcome to HOH Patient Portal

Our Patient Portal is a secure online environment that allows you to get insight and manage your healthcare from our hospital. The portal is available as a web portal and mobile app called HiX from the company ChipSoft:
-Apple
-Android
Download the app so it's ready to be activated by our eDesk team at the hospital. You will have to pass by personally to register.
Once your account has been created by our eDesk, you will always log in with your personal PIN, ensuring that only you can access your personal health information. Minimum age to activate your account is 16.

Benefits of the Patient Portal*:

• 24/7 access to your health information in a secure place
• View and prepare for appointments and treatments
• All your information is safe, organized, and easy to find
• View your medication list, lab results and medical records
• Send secure messages to your healthcare provider
• Manage personal details and privacy settings
  _{*Please note that not all features are visible to all patients. Your view depends on your treatments.}

Getting Started

To use the Patient Portal, you must first visit our eDesk at the hospital.
What to bring:

• Valid ID (Passport, Driver’s License, or National ID)
• Mobile phone with the app installed
• For children under 16, parents can register with proper ID
• Authorized representatives can register using an official authorization letter along with copies of the patient’s and representative’s ID
• Minimum age: 16 years

eDesk:

• Location: Lobby Main Entrance (opposite of the elevators Tower A)
• Opening Hours: Monday – Friday from 07:30 – 17:00
• Phone: (+297) 527 4002
• Email: hohportal@hoharuba.com
  No appointment is necessary – you can walk in during opening hours.

Guides & Downloads

The Patient Portal is currently available in Dutch only, but guides are available in Dutch, English, Papiamento, and Spanish:
-Patient Portal Guide – Nederlands
-Patient Portal Guide – English (coming soon)
-Patient Portal Guide – Papiamento (coming soon)
-Patient Portal Guide – Spanish (coming soon)
-Authorization Letter Template (coming soon)

How the Portal Works

It is part of HiX, our hospital’s electronic health record system, which ensures that your medical information is safely stored and easily accessible. All of our healthcare professionals have been trained and information from different departments are synced.
Upon your approval, your general physician also has the possibility to see your hospital information if needed to continue treatments etc.

Frequently Asked Questions (FAQ)

‍1. Can I register for the portal online?
No – your first registration must be done in person at the eDesk.
‍2. Who can access my account?
Only you and any authorized representatives with proper documentation.
‍3. Can my child use the portal?
Yes – parents can register for children under 18 with proper ID.
‍4. Is the app available in English or other languages?
The portal is currently in Dutch only, but guides are available in multiple languages.
‍5. Who can I contact for support?
Contact our eDesk via email: hohportal@hoharuba.com or get connected to our team by calling the general HOH phone number: (297) 527 4002