Welcome to Your HOH Patient Portal

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Our Patient Portal is a secure online environment that allows you to manage your healthcare at Horacio Oduber Hospital Aruba. It is part of HiX, our hospital’s electronic health record system, which ensures that your medical information is safely stored and easily accessible.
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Once your account has been created by our Team Digital Services, you will always log in with your personal PIN, ensuring that only you can access your personal health information.
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The portal is available as a web portal and mobile app (available for Apple and Android). You can download the app at home, so it’s ready to use when you first register at the hospital.

Why Use the Patient Portal?

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The Patient Portal gives you more insight and control over your healthcare:

• Access all your health information in one secure place
• View appointments and medical records anytime
• Complete questionnaires to prepare for your treatment
• Send secure messages to your healthcare provider (e-consults)
• Manage your personal details and privacy settings

Benefits of using the Patient Portal:
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• 24/7 access to your health information
• Be better prepared for appointments and treatments
• Spend less time on phone calls
• All your information is safe, organized, and easy to find

Getting Started

To use the Patient Portal, you must first visit our Team Digital Services at the
hospital.

What to bring:

• Valid ID (Passport, Driver’s License, or National ID)
• Mobile phone with the app installed
• For children under 18, parents can register with proper ID
• Authorized representatives can register using an official authorization letter along with copies of the patient’s and representative’s ID
• Minimum age: 18 years

Team Digital Services

• Location: Lobby Main Entrance (opposite of the elevators)
• Opening Hours: Monday – Friday from 07:30 – 17:00
• Phone: [insert phone number]
• Email: hohportal@hoharuba.com
  No appointment is necessary – you can walk in during opening hours.

Guides & Downloads

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The Patient Portal is currently available in Dutch only, but guides are available in Dutch, English, Papiamento, and Spanish.

Patient Portal Guide – Dutch
Patient Portal Guide – English
Patient Portal Guide – Papiamento
Patient Portal Guide – Spanish
Authorization Letter Template

How the Portal Works

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Once registered, you can:

• View your appointments
• Access your lab results and medical records
• Complete pre-treatment questionnaires
• Send secure messages to your healthcare provider
• Manage your personal information and privacy settings_‍

_{*Please note that not all features are visible to all patients. Your view depends on your treatments.}

Frequently Asked Questions (FAQ)

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1. Can I register for the portal online?
No – your first registration must be done in person at the Team Digital Services desk.
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2. Who can access my account?
Only you and any authorized representatives with proper documentation.
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3. Can my child use the portal?
Yes – parents can register for children under 18 with proper ID.
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4. Is the app available in English or other languages?
The portal is currently in Dutch only, but guides are available in multiple languages.
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5. Who can I contact for support?
Contact Team Digital Services via email hohportal@hoharuba.com or phone (297) 527 4000