Complaint

The staff of Horacio Oduber Hospital do their utmost to make sure that your visit or stay are pleasant and efficient. Despite all motivation and efforts of the staff, it may occur that one of our services does not quite meet your expectations. It may also happen that the service was not what you had expected. It is essential that we hear about these situations, so that improvements can be made where necessary.

The best way to express your dissatisfaction is by discussing it with the person(s) responsible for it. This is the quickest way to eliminate the cause of your dissatisfaction. If this is not possible, you can always ask for the manager of the department or you can contact the complaints officer for information and advice regarding your dissatisfaction.

For more information you can take a look at our information brochure
(in English, Dutch, Papiamento and Spanish).
For  information on our complaints regulations, please consult the following document: Klachtenregeling Nederlands (Dutch)

Contact information complaints mediator:

Phone: (+297) 527 4444
Monday, Tuesday, Thursday and Fridays between 7.30 a.m. and 4 p.m.
E-mail: klachten@hoharuba.com

Please be aware that our complaint officer will be absent during 7th of October - 11th of October. Thank you for your understanding.

In order to express your dissatisfaction, you can email our complaint mediator who will contact you within 5 business days upon receipt. You can also submit a digital complaint.
To submit a digital complaint please use the following documents in
Dutch or English:
‍Dutch – Nederlandse versie klachten formulier
‍English – English version complaint form

You can address the letter or form to:
Horacio Oduber Hospital
Attn. Complaints Mediator
Dr. Horacio E. Oduber Boulevard # 1
Oranjestad, Aruba
E-mail: klachten@hoharuba.com
Tel. (+297) 527 4444