International Patients

Are you an international patient visiting us from abroad?
Get all the important information about your visit to our Hospital on this page.

Required documents

When you visit the hospital please make sure you have a valid picture identification card with you. Before receiving any kind of service from our hospital, you will need to complete demographics and release forms.

Billing & Insurance

You will be asked to pay a deposit fee prior to admission. This fee (including an ambulance fee if applicable) can be paid at the cashier. All major credit and debit cards are accepted. At the time of your discharge from the hospital or from the Emergency Department, a final bill will be prepared. Please take note of the following:
  • The deposit paid will be applied against the final bill. Overpayments will be refunded.
  • If you were taken to the Hospital by ambulance, the ambulance fee of US$ 250 will be included in your bill. The Hospital collects this fee on behalf of the ambulance service.
  • The laboratory is an independent organization and may send you a separate invoice.
  • Some medical specialists working in the Hospital are not employed by the hospital. These independent specialists will provide you a separate bill which can also be paid at the Hospital cashier.
The patient is responsible for all costs incurred at the hospital and for completing the payments in a timely manner. Failure to comply with this results in extra collection and legal costs to the account of the patient.

Insurance coverage

The HOH accepts coverage from most insurance companies for the hospital stay, treatment and surgery with a valid letter of guarantee (GOP) from the insurance company. However, each guarantee letter is subject to acceptance by the hospital.
The patient is responsible for informing the insurance company of the hospital admittance, completing the necessary forms and sending all necessary medical information in order to obtain a valid letter of guarantee. International patients are placed on the general ward.
Depending on availability, an international patient can upgrade to a semi-private or private room for which an additional room fee will be charged.For any questions or assistance regarding your billing & insurance please contact our Billing Department.

Information Billing department

Office hours from Monday – Friday
Time: 8am – 5pm
Telephone (+297) 527 4075

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(+297) 527 4000

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