Compliment or Complaint
The Doctors and staff of the Dr. Horacio E. Oduber Hospital do their utmost to treat you, take care of you, and assist you the best they can. It may happen that you are treated very well and want to give a staff member or whole unit a compliment.
It may also occur that you had a bad experience during your visit or stay at the Dr. Horacio E. Oduber Hospital. It is important to the Hospital that your satisfaction as well as your dissatisfaction can be discussed. In addition, a complaint can be an important advice to improve the quality of care.
On these pages you will find information on how to give a compliment or file a complaint.
Compliment
We hope you feel at home at our Hospital and that you consider our doctors and staff friendly, competent people. They would appreciate hearing this from you.
Please complete the fields below and when finish please click on the “Send” button.
Complaint
The staff of the Dr. Horacio E. Oduber Hospital do their utmost to make sure that your visit or stay are pleasant and efficient. Despite all motivation and efforts of the staff, it may occur that one of our services does not quite meet your expectations. It may also happen that the service was not what you had expected. It is essential that we hear about these situations, so that improvements can be made where necessary.
The best way to express your dissatisfaction is by discussing it with the person(s) responsible for it. This is the quickest way to eliminate the cause of your dissatisfaction. If this is not possible, you can always ask for the manager of the department or you can contact the complaints officer for information and advice regarding your dissatisfaction.
For more information you can take a look at our brochure:
– English
– Papiamento
– Nederlands
– Español
For information on our complaints regulations, please consult the following document:
– Klachtenregeling Nederlands
The complaints mediator can be reached:
Phone:(+297) 527 4444 (Monday, Tuesday, Thursday and Fridays between 7.30 a.m. and 4 p.m.)
E-mail: klachten@hoharuba.com
In order to express your dissatisfaction, you can email our complaint mediator who will contact you within 5 business days upon receipt.
You can address the letter or form to:
Horacio Oduber Hospital
Attn. Complaints Mediator
Dr. Horacio E. Oduber Boulevard # 1
Oranjestad, Aruba
E-mail: klachten@hoharuba.com
Tel. (+297) 527 4444